At Fergogroup, we aim to provide our customers with high-quality music-themed clothing, collectibles, and products for rappers. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy below.

1. Eligibility for Returns

To be eligible for a refund, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • You must initiate the return within 10 days of receiving the item.
  • Certain items, such as personalized or custom-made products, may not be eligible for returns unless they arrive damaged or defective.

2. Non-Refundable Items

The following items are not eligible for returns or refunds:

  • Digital downloads and music files.
  • Gift cards.
  • Sale or clearance items.
  • Custom or personalized items, unless they are defective or damaged upon arrival.

3. Process for Returns

If you wish to return an item, follow these steps:

  1. Contact us at info@fergogroup.net with your order details and reason for the return.
  2. We will provide you with instructions on how to ship the item back to us.
  3. Once your return is received and inspected, we will notify you of the status of your refund.

4. Refunds

If your return is approved, we will process your refund, and a credit will be automatically applied to your original method of payment within 10 days.

5. Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

  • Check your bank account or credit card statement.
  • Contact your bank or credit card company, as it may take some time before the refund is officially posted.
  • If you’ve done all of the above and still have not received your refund, please contact us at info@fergogroup.net.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at info@fergogroup.net, and we will assist you with the process.

7. Shipping Costs for Returns

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to a defective or damaged item.

8. Contact Us

If you have any questions about our refund policy, please contact us at:

Email:info@fergogroup.net